Hours of free fun with the new 311 app. Recently I was waiting for a bus on Michigan Avenue at Pearson and a car came screaming by and hit a puddle in a giant pothole in front of the bus stop. In slow motion, while I was saying “Oh noooooo!”, I was sprayed by a wave of filthy water from about my waist down. After I stopped laughing I remembered that the City has released a new 311 app so you can report things like gigantic potholes on the fly. I decided to get it! See my explanation in each step in Red.
Get the app
The app is available for both ios and Android.
You can report almost anything
I noticed a fire hydrant at Grand and Rush had a cap removed. I decided to test out the app. I was sure that the cap would have been stolen and sold for scrap by the time the city got over there but a possibly non-working fire hydrant is not a good thing. I took the pictures, went to Happy Hour and while consuming discount bourbon I submitted the Service Request. The process has about 10-12 steps and took about four minutes. The app worked extremely well and had no bugs. See most of the steps below. The final image shows that the city responded within a day! My next report is that pothole/crater!